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Forged Alloy Wheels Returns Policy

Forged Alloy Wheels Returns & Refunds Policy


14 days Returns accepted on Custom FORGED ALLOY WHEELS however the  customer is liable for all shipping costs incurred by Immaculate Wheels also responsible for shipping and insurance costs back to manufacturer you will require an authorised return Reference obtained by contacting Immaculate Wheels 

WE CAN REPLACE IF FOUND FAULTY ON DELIVERY -  This will be carried out with no change to the customer - Contact Immaculate Wheels for Exchange Process, Alloy Wheels must be unused and in the same condition that you received it. It must also be in the original packaging this includes all accessories if applicable

Any damaged Alloy Wheels rejected on delivery will be refunded or exchanged at sellers discretion with previous contact made and agreement with the seller and buyer

Several types of goods are exempt from being returned:

Once the Alloy Wheels have been fitted to the car we will not accept goods and cannot be returned for refund or an exchange 

Once Tyres have been fitted to the Alloy Wheels we will not accept returns as these have been fitted by the buyer therefore excludes returns policy and liability is with the buyer

To complete your return, email sales@immaculatewheels.uk we will require a receipt or proof of purchase along with details on why you want to return the product

Please do not send your purchase back to the manufacturer without authorisation number obtained by contacting Immaculate Wheels

There are certain situations where only partial refunds may be granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within usually 5 days after receiving goods back at manufacturer there may be instances that the refund may take longer to process dependant on bank for which we have no control, Proof for Refund from Immaculate Wheels will be sent to you via email

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@immaculatewheels.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email on sales@immaculatewheels.uk so we can arranged an exchange 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To exchange your product, you should email to sales@immaculatewheels.uk or use Contact Form below where you will be given details on our exchange process please check conditions of return before contacting Immaculate Wheels we will endeavour to meet your legal rights 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping costs will be deducted from your refund. (unless faulty goods received then no cost to customer)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

Drop us a line!

Better yet, Contact us today

For all queries relating to Returns and Exchanges please fill in form and we will get back to you or call us during business hours


Nuneaton, Warwickshire, England, United Kingdom

0333 577 5339


Monday - Friday: 9am - 5pm

Saturday - 9am - 5pm

Sunday: Closed